Welcome to Groceria's Return Policy page! We want you to be completely satisfied with your purchase and are committed to providing you with the best possible customer service. If you need to return an item, we're here to help.

Our Return Policy :

1. Returns are accepted within 7 days of receipt of the product. If 7 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.
2. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
3. Certain products such as perishable goods, including food, cannot be returned due to safety and health regulations.
4. To initiate a return, please email us at returns@groceria.com with your order number and reason for the return. Our customer service team will provide you with a return authorization number (RAN) and instructions on how to proceed with the return.
5. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
6. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that it may take up to 7-10 business days for the refund to reflect in your account.
7. If you received a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.

At Groceria, we strive to make your shopping experience as hassle-free as possible. If you have any questions or concerns about our return policy, please feel free to contact us at support@groceria.com.